Frequently Asked Questions
Everything you need to know about shopping at Pocatello Market.
What are your standard shipping times?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive.
What is your return policy?
Pocatello Market offers a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Pocatello Market ships to all 50 U.S. states and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How do I contact customer support?
Our support team is available via the 'Contact Us' page on our website, or you can email us directly at [email protected] for assistance with any inquiries.